Assertiveness Skills

THEMES

• Confidence and assertiveness – what are they really?
• Self-limiting beliefs and negative self-talk cycles that get in the way of being confident and assertive
• Congruent communication
• Approachable vs Credible voice patterns
• The Behavioural Triangle and emotions
• Making assertive requests
• Saying ‘No’ positively
• Impact of decisions

WHAT PARTICIPANTS CAN DO AS A RESULT

• Clarify what confidence and assertiveness look, sound and feel like
• Challenge their self limiting beliefs
• Recognise how they come across to others and the assumptions people make
• Make choices about behaving differently to get different results without changing their personality
• Know when and how to use different voice tone and non-verbal patterns of communication to best effect
• Recognise what and who triggers passive, aggressive and assertive behaviour in them
• Learn 10 tips for making assertive requests
• Say ‘no’, when they really have to, without causing resentment

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"Great Facilitation" - Participant industry - Media - production staff

"Put theory into practice - Useful to have living examples and something to work with" - Participant industry - Media - HR

"Invaluable opportunity to put learning into practice" - Participant industry - Charity - Senior Manager

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation