Building Positive Working Relationships - PAs

For PAs and secretaries. Based on state-of-the-art approaches. The focus is on identifying what PAs themselves can do to enhance their role by building excellent working relationships.

FORMAT

Half day accelerated workshop followed by post-course e-prompts and buddy coaching to help integrate learning into day-to-day behaviours. Practical and interactive. Includes group work and work in pairs. Max recommended group size 15.

THEMES

Career success factors
Stakeholders
Maps of the world
Different strokes for different folks
Organisation and the impact of personal preferences
Adapting your style without changing your personality
Giving and receiving feedback that feeds forward
The High Performance Triangle

Overall course rating out of 5

4.2

Participants specifically applying what they learnt

95%

WHAT PARTICIPANTS CAN DO AS A RESULT

Understand what factors impact on how successful you are seen to be
Identify the key stakeholders in your career, what they want from you and what you want from them so that you can be pro-active
Appreciate that people are different and have different points of view
Identify the similarities and the differences in your style and your boss’s style of communication and what you can do to get the results you want
Consider how you organise yourself and how that affects feelings of trust and stress levels
Identify the positive intentions behind behaviours that drive you crazy and how these can be changed to fascilitate better results
Gain insight and learning by ‘seeing it from their point of view’
Use a simple three step process to give your boss feedback that trains him or her to be more effective going forward
Ask for feedback that enhances your career
Understand the factors that underpin performance and identify ways of increasing the job learning and enjoyment

FOR A COURSE DELIVERED AT YOUR ORGANISATION

Number of trainer(s): 1 trainer
Investment per group: £1,950.00

FEEDBACK

“Support staff are so often overlooked when it comes to training so it was great that this rare event was so worthwhile” – participant industry, insurance

“I feel that this has put me back in control. It’s been good for my work but also very good for me” – participant industry, banking

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You:unlimited don't give you the hard sell and they really care about their clients Nicky Badrick, Training Manager More client feedback