Building Positive Working Relationships - PAs

THEMES

• Career success factors
• Stakeholders
• Maps of the world
• Different strokes for different folks
• Organisation and the impact of personal preferences
• Adapting your style without changing your personality
• Giving and receiving feedback that feeds forward
• The High Performance Triangle

WHAT PARTICIPANTS CAN DO AS A RESULT

• Understand what factors impact on how successful you are seen to be
• Identify the key stakeholders in your career, what they want from you and what you want from them so that you can be pro-active
• Appreciate that people are different and have different points of view
• Identify the similarities and the differences in your style and your boss’s style of communication and what you can do to get the results you want
• Consider how you organise yourself and how that affects feelings of trust and stress levels
• Identify the positive intentions behind behaviours that drive you crazy and how these can be changed to fascilitate better results
• Gain insight and learning by ‘seeing it from their point of view’
• Use a simple three step process to give your boss feedback that trains him or her to be more effective going forward
• Ask for feedback that enhances your career
• Understand the factors that underpin performance and identify ways of increasing the job learning and enjoyment

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

“Support staff are so often overlooked when it comes to training so it was great that this rare event was so worthwhile” – participant industry, insurance

“I feel that this has put me back in control. It’s been good for my work but also very good for me” – participant industry, banking

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation