Conflict for Breakfast

Practical state of the art approaches to prevent or resolve interpersonal and professional conflict. This programme is intended for immediate use and employs proven tools and techniques for getting working relationships back on track.

FORMAT

Half day accelerated workshop followed by post course e-prompts and buddy coaching to help integrate learning into day-to-day behaviours. Practical and interactive. Includes group work and work in pairs. Max recommended group size 15.

THEMES

What is conflict really?
Separating facts from people and feelings
How not to get shot – non-verbal communication techniques and when to use them to separate yourself from the message to be delivered
Separating Position and Person
Powerful simple questions
How it looks to them – bring the learnings from a new perspective to bear on the situation at hand
Positive intentions behind the behaviour
Delivering a difficult message
Circle of excellence

Overall course rating out of 5

4.1

Participants specifically applying what they learnt

92%

WHAT PARTICIPANTS CAN DO AS A RESULT

Have a clearer understanding of what conflict is really about
Separate the issues from the people to make it easier to resolve or avoid conflict
Know what to do and when to deliver even difficult messages without getting caught in any resulting cross-fire
Know how to be a nice ‘person’ and how to work from their ‘position’ so the two are not confused by others
Establish what others really think through simple open questions
Take on a different perspective to deal with people they find difficult to handle
Confidently deliver difficult messages
Turn conflict-ridden relationships into potential resources for the future
Have a simple repeatable technique for managing their own state ahead of significant meetings or challenges to stay resourceful

FOR A COURSE DELIVERED AT YOUR ORGANISATION

Number of trainer(s): 1 trainer
Investment per group: £1,950.00

FEEDBACK

"And I always used to think this was someone else's problem. A real eye opener" - participant industry, media - IT

"Everyone who works here should do this course" - participant industry, NFP - Comms

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INTERESTED?

If you want more information about Conflict for Breakfast please contact us.


Awesome - the workshop was practical, engaging, packed with useful content and served the whole audience. Much more than we expected. Wayne Mullen, Head of L&D, Standard Bank More client feedback