Conflict for Breakfast

THEMES

• What is conflict really?
• Separating facts from people and feelings
• How not to get shot – non-verbal communication techniques and when to use them to separate yourself from the message to be delivered
• Separating Position and Person
• Powerful simple questions
• How it looks to them – bring the learnings from a new perspective to bear on the situation at hand
• Positive intentions behind the behaviour
• Delivering a difficult message
• Circle of excellence
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Have a clearer understanding of what conflict is really about
• Separate the issues from the people to make it easier to resolve or avoid conflict
• Know what to do and when to deliver even difficult messages without getting caught in any resulting cross-fire
• Know how to be a nice ‘person’ and how to work from their ‘position’ so the two are not confused by others
• Establish what others really think through simple open questions
• Take on a different perspective to deal with people they find difficult to handle
• Confidently deliver difficult messages
• Turn conflict-ridden relationships into potential resources for the future
• Have a simple repeatable technique for managing their own state ahead of significant meetings or challenges to stay resourceful
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"And I always used to think this was someone else's problem. A real eye opener" - participant industry, media - IT

"Everyone who works here should do this course" - participant industry, NFP - Comms

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation