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Conflict for Breakfast

Conflict for Breakfast

Practical state of the art approaches to prevent or resolve interpersonal and professional conflict. This programme is intended for immediate use and employs proven tools and techniques for getting working relationships back on track.


THEMES

  • What is conflict really?
  • Separating facts from people and feelings
  • How not to get shot – non-verbal communication techniques and when to use them to separate yourself from the message to be delivered
  • Separating Position and Person
  • Powerful simple questions
  • How it looks to them – bring the learnings from a new perspective to bear on the situation at hand
  • Positive intentions behind the behaviour
  • Delivering a difficult message
  • Circle of excellence

WHAT PARTICIPANTS CAN DO AS A RESULT

  • Have a clearer understanding of what conflict is really about
  • Separate the issues from the people to make it easier to resolve or avoid conflict
  • Know what to do and when to deliver even difficult messages without getting caught in any resulting cross-fire
  • Know how to be a nice ‘person’ and how to work from their ‘position’ so the two are not confused by others
  • Establish what others really think through simple open questions
  • Take on a different perspective to deal with people they find difficult to handle
  • Confidently deliver difficult messages
  • Turn conflict-ridden relationships into potential resources for the future
  • Have a simple repeatable technique for managing their own state ahead of significant meetings or challenges to stay resourceful

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

  • E-prompts: behavioural reminders and coaching style questions to maximise learning
  • Action cards: self-addressed cards with action reminders
  • Online questionnaire: measure the impact of the programme

FEEDBACK

"And I always used to think this was someone else's problem. A real eye opener" - participant industry, media - IT

"Everyone who works here should do this course" - participant industry, NFP - Comms

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

  • Workshop participant feedback will at least be consistently good about the facilitator and the workshop
  • You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation

FOR A COURSE DELIVERED AT YOUR ORGANISATION

Number of trainer(s): 1 trainer

INTERESTED

If you want more information about Conflict for Breakfast please get in touch today

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Request More Info by Email

Email us on
enquiries@you-unltd.co.uk now.

Contact Us Today

Have your questions answered now on
+44(0)20 7407 0044.

Overall course rating
out of 5

4.1

Participants specifically applying what they learnt

92%


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Web site by Edward Robertson.