Developing People

THEMES

• What is meant by the terms ‘coaching’, ’mentoring’, ‘training’, ‘counselling’
• The Manager’s role in developing people.
• Learning styles and the training cycle
• Preparing to coach a skill using step-by-step learning
• Ground rules for a mentoring relationship
• Effective and ineffective questions and listening skills
• GROW ME process of asking questions to encourage the learner to take responsibility
• Giving constructive feedback
• Real life practice sessions

WHAT PARTICIPANTS CAN DO AS A RESULT

• Differentiate between coaching, mentoring, training and counseling, recognise the skills involved in each and when to ask for help
• Recognise the blocks and barriers to people showing their true potential
• Use a 5 step model as a tool to identify where the blocks appear
• Understand the four stages in the training cycle and their role in each stage
• Take into account the learning style(s) of the learner and adapt their own style to suit
• Identify where the gaps in skills and knowledge exist and help the learner think for themselves
• Recognise the stages in a mentoring relationship and what ground rules to discuss at the start
• Understand the factors that inhibit giving constructive feedback
• Use a three step process to deliver constructive feedback
• Determine when instruction is useful and when it is counter productive
• Use the GROW ME model to structure a conversation that encourages the learner to take responsibility and action

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"Very useful. Much more learning than I would get reading any amount of books on the subject, as if I had the time!" - participant industry, law

"Very clever way of getting us to practice by helping each other learn this material and how we'd use it" - participant industry, media

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation