Express Yourself - Communication Skills

THEMES

• The meaning of the communication is the 'response you get' principle
• Rapport - a foundation stone of effective communication
• Natural filters - how we distort information before we store it
• Active listening
• The power of a new perspective
• Different media - models of excellence in e-mail and letters
• Setting intentions for communication
• Applications of representational systems (visual, auditory and kinesthetic)
• Allowing for people’s natural preferences

WHAT PARTICIPANTS CAN DO AS A RESULT

• Control the messages they send out to others and consider the impact of each component of the full message
• Build rapport with others and learn how rapport is broken and strengthened
• Actively listening to pick up more than just digital verbal messages
• Use language that is rich and tailored to the intended recipients own mental filters to increase the chances of the intended message landing
• Apply simple repeatable techniques to gain new insight into other people’s perspectives and apply this to their communication
• Write e-mails/letters for a clear outcome
• Recognise and explain their intention when communication goes astray and relationships are strained
• Stretch themselves to become more flexible in their communication with respect to the recipients’ preferences and find their areas of strength and weakness

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"Cleared up old issues and coach was flexible and open to suggestion” - participant industry, NFP

“Will keep referring to handbook and putting ideas into practise, very useful, thanks” - participant industry, law

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation