Herding Cats

THEMES

• What’s so useful about the cats and dogs model
• How to tell cat and dog personalities apart
• What makes cats so challenging for most people to deal with
• The importance of non-verbal communication
• Independent reference points when communicating with anyone, especially cats
• When to go for eye contact and when to look somewhere else
• Getting out of ‘trouble’
• How to use your breathing for influence
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Understand how to use ”credible and approachable” non verbal communication when sending or inviting information
• Judge when and how to use an “independent point of reference” to deliver volatile information without damaging relationships
• Know how and when to use eye to eye contact and when and how to look elsewhere in the room depending on what is to be communicated
• Be able to command the attention of your listener(s) with simple non verbal communication
• Easily ‘get out of trouble’ when a cat personality (or anyone at all) takes them on and makes life difficult
• Use the most powerful indicator of your own state and your listeners - breathing
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

“I have come away very positive and ready to tackle those ‘big cats’!” – participant industry, telecoms

“Fabulous. And so simple.” – participant industry, financial services

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation