Impact and Influence

THEMES

• The difference between influence and manipulation
• Building Rapport
• Clear intentions for influencing
• Critical non-verbal communication and what to do with it
• How to be credible or approachable
• The Iceberg concept
• The “as if” technique
• Flexibility in light of others’ natural preferences
• Choosing appropriate environments/media
• ‘What’s in it for them’ concept
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Be a better leader formally and informally
• Have a clear understanding of influencing and what it means to them in contrast to manipulating
• Skills for building rapport as a basis for influence
• Use body and voice to have high credibility or approachability as they require
• Be tough on issues but gentle with people
• Use simple repeatable techniques to gain new insight into other people’s perspectives to learn what others would gain from being influenced
• Set positive intentions for their influencing which helps act as a focus
• Be more flexible in their communication with respect to the recipients’ preferences and find their areas of strength and weakness
• Know what do we need to do with tone and posture to send information credibly or to invite contributions and build relationships when desired
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"So much covered in so little time!" - participant industry, Law

"I am so glad that I don't feel like I'm manipulating people when I influence them" - participant industry, Media

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation