Managing Performance

THEMES

• The importance of the job description and person specification
• The difference between goal and objective setting, why they are both important and how to do both
• Direct/Supportive management styles (Questionnaire to understand different management intervention styles (Prescribing / Informative / Confronting / Catalyctic / Cathartic / Supportive)
• What's the balance of these 6 styles like in the team and where is there room for change?
• Delegation
• Giving feedback
• Introduction to coaching
• Managing poor performance
• Importance of the appraisal
• Bringing it all together
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Understand the importance of the job description and person specification and know how to construct both
• Be able to set themselves and their team members challenging goals and objectives that keep them on track and highly motivated
• Recognise the difference between direct and supportive management styles and be able to use the right approach at the right time
• Become great delegators, developing their team members and freeing their own time
• Be equally comfortable giving critical and positive feedback
• Understand the importance of coaching for performance and have had the chance to develop their own coaching style
• Be aware of the steps they need to take to manage poor performance
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation