Managing Upwards

THEMES

• When your manager needs you:
  How to take delegation effectively, Proactive support.
• Using the right communication style:
  What’s theirs? What’s yours? Working effectively with their style.
• When you need your manager:
  Outcomes, obstacles, options and output. Stating Your Case and getting a quick decision. Preparing Your Own Case (based on real situation).
• At the Right Time:
  When to escalate, where and when to do it (and not do it).
• Taking Feedback into your own hands:
  Asking how it’s going, volunteering to help, creating new opportunities and being on your managers team.
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Understand their role in comparison to that of their manager
• When being delegated, know what information is needed and how to ask the right questions and confirm what has been said
• Know what the right style of communication should be, based on the manager they work for and what their preferences are
• Get clear on their manager’s end game and what options they are able to use to get there
• Get quick decisions that might otherwise hold things up
• Know when to escalate an issue and how to do so (and when to avoid escalating)
• Take ownership for the feedback they need and know how to get it and create new opportunities
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation