New Manager Masterclass

An engaging and practical programme tailored for your new managers or managers with little formal development. Covers the role of the manager, motivation and delegation, managing teams, resource management, handling difficult people and developing staff.

FORMAT

Whole day interactive workshop followed by supporting e-prompts and buddy coaching to help integrate learning into day-to-day behaviours. Involves group work and work in pairs. Optional pre-course Myers Briggs Type Indicator questionnaires. Max recommended group size 15.

THEMES

The role and skill set of an excellent manager
Managing the inward and outward success of your team
Groups vs teams
Developing the team – what to do at each stage in the life-cycle of a team
Delegation – the art of getting results through other people
Why delegate? What stops managers delegating?
How to delegate - four different styles of delegation to develop the team
How to give feedback that feeds forward and develops individuals
Motivational models that highlight what managers can practically do to motivate staff
Separating 'your position' form 'your person'
Personality models used to understand how people are different rather than difficult
True diversity and inclusion and how to make it work for you

Overall course rating out of 5

4.2

Participants specifically applying what they learnt

95%

WHAT PARTICIPANTS CAN DO AS A RESULT

Identify the skills they already have that work well and those that need to be developed
Identify the team’s stakeholders and their expectations
Establish whether they manage a group or a team
Identify the actions they need to take at each stage of the lifecycle of a team to encourage team and individual performance
Identify the advantages and pitfalls of instruction. ‘How’ vs ‘Why’ questions.
Choose a delegation style that is appropriate for the development level of the individual and the task in hand
Use TRUST ME as a check list for a successful delegation process
Identify how, where and when to give feedback for improved performance
Spot the overt and covert signs that tell you when someone is de-motivated
Motivate their team and answer the questions “Why work here?” and “Why work harder?”
Deliver difficult messages without feeling it is a personal statement so that others are clear about when they are being a friend and when they are being a manager
Analyse why they find certain people difficult and identify what they can do to deal with them successfully
Optimise the rich variation of their team by understanding how to make the most of real diversity

FOR A COURSE DELIVERED AT YOUR ORGANISATION

Number of trainer(s): 1 trainer
Investment per group: £2,500.00

FEEDBACK

"Genius! I thought I'd get a list of stuff I should be doing but instead it was more like a set of tools which I can use to learn as I go/grow" - participant industry, construction

"Very useful to share ideas with others from around the business" - participant industry, media

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INTERESTED?

If you want more information about New Manager Masterclass please contact us.


Fascinating ... very relevant and easy to follow ... a worthwhile learning experience. Shaheed Iqbal, HR, OFWAT More client feedback