Secretarial Team Leader

THEMES

• The skill set and attitude of an excellent Team Leader
• Managing the inward and outward success of the team
• Shaping the role so that attention is focussed where it is needed
• Stages of team development
• What to delegate and how to do it
• Giving feedback that feeds forward
• Saying ‘No’ positively
• Overcoming the barriers to team performance

WHAT PARTICIPANTS CAN DO AS A RESULT

• Identify the skills they already have that work well and those that need to be developed
• Identify the team’s stakeholders and their expectations
• Determine where the focus needs to be to lead a successful team
• Take steps to build a team rather than manage a group
• Recognise which stage the team is at and take appropriate actions to move it forward and achieve results
• Decide what it is appropriate for you to delegate
• Match the appropriate delegation style to the person and the task to achieve results
• Determine how, where, when & how much feedback to give
• Use a simple three step process to ensure your feedback is heard and acted upon
• Say ‘no’, when really necessary, without causing resentment
• Use the Logical Levels model to spot where there are problems in the team

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"We've needed something like this for ages" - participant industry, financial services

"All of the PA's and secretaries in the firm should be allowed to go on this course" - participant industry, law

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation