Secretarial Team Leader
Half day workshop aimed at new team leaders.
How to build and lead secretarial teams that pull together. Practical tips and pragmatic models to help you deal with your real life people management issues.
FORMAT
Half day accelerated workshop followed by post course e-prompts and buddy coaching to help integrate learning into day-to-day behaviours. Practical and interactive. Includes group work and work in pairs. Max recommended group size 15.
THEMES
- The skill set and attitude of an excellent Team Leader
- Managing the inward and outward success of the team
- Shaping the role so that attention is focussed where it is needed
- Stages of team development
- What to delegate and how to do it
- Giving feedback that feeds forward
- Saying ‘No’ positively
- Overcoming the barriers to team performance
WHAT PARTICIPANTS CAN DO AS A RESULT
- Identify the skills they already have that work well and those that need to be developed
- Identify the team’s stakeholders and their expectations
- Determine where the focus needs to be to lead a successful team
- Take steps to build a team rather than manage a group
- Recognise which stage the team is at and take appropriate actions to move it forward and achieve results
- Decide what it is appropriate for you to delegate
- Match the appropriate delegation style to the person and the task to achieve results
- Determine how, where, when & how much feedback to give
- Use a simple three step process to ensure your feedback is heard and acted upon
- Say ‘no’, when really necessary, without causing resentment
- Use the Logical Levels model to spot where there are problems in the team
FOR A COURSE DELIVERED AT YOUR ORGANISATION
Number of trainer(s): 1 trainer
Investment per group: £1,950.00
FEEDBACK
"We've needed something like this for ages" - participant industry, financial services
"All of the PA's and secretaries in the firm should be allowed to go on this course" - participant industry, law
RELATED TRAINING COURSES
INTERESTED?
If you want more information about Secretarial Team Leader please contact us.
Overall course rating
out of 5
4.2
Participants specifically applying what they learnt
92%
The team are friendly, professional and offer us a personal service. Training is tailored and is value for mon...