Secretarial Team Leader

Half day workshop aimed at new team leaders.
How to build and lead secretarial teams that pull together. Practical tips and pragmatic models to help you deal with your real life people management issues.

FORMAT

Half day accelerated workshop followed by post course e-prompts and buddy coaching to help integrate learning into day-to-day behaviours. Practical and interactive. Includes group work and work in pairs. Max recommended group size 15.

THEMES

The skill set and attitude of an excellent Team Leader
Managing the inward and outward success of the team
Shaping the role so that attention is focussed where it is needed
Stages of team development
What to delegate and how to do it
Giving feedback that feeds forward
Saying ‘No’ positively
Overcoming the barriers to team performance

Overall course rating out of 5

4.2

Participants specifically applying what they learnt

92%

WHAT PARTICIPANTS CAN DO AS A RESULT

Identify the skills they already have that work well and those that need to be developed
Identify the team’s stakeholders and their expectations
Determine where the focus needs to be to lead a successful team
Take steps to build a team rather than manage a group
Recognise which stage the team is at and take appropriate actions to move it forward and achieve results
Decide what it is appropriate for you to delegate
Match the appropriate delegation style to the person and the task to achieve results
Determine how, where, when & how much feedback to give
Use a simple three step process to ensure your feedback is heard and acted upon
Say ‘no’, when really necessary, without causing resentment
Use the Logical Levels model to spot where there are problems in the team

FOR A COURSE DELIVERED AT YOUR ORGANISATION

Number of trainer(s): 1 trainer
Investment per group: £1,950.00

FEEDBACK

"We've needed something like this for ages" - participant industry, financial services

"All of the PA's and secretaries in the firm should be allowed to go on this course" - participant industry, law

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INTERESTED?

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Fresh and innovative ... Workshops are interactive, fun and practical and put the onus on the individual ... professional but down-to-earth Rachel Gilmore, Training & Development, Channel 4 More client feedback