Successful Supervision

THEMES

• Climbing the success ladder
• Heroes and villains - making a good supervisor ‘great’
• The shape of your role and the focus of your attention
• Developing the team
• Nurturing and challenging
• Delegation as a means of developing staff
• When I insist, you resist
• The four supervisory styles - which one to use and when
• The TRUST ME process of delegation
• Forwarding the action
  

WHAT PARTICIPANTS CAN DO AS A RESULT

• Identify the type of supervisor you want to be and the skills you will build on going forward
• Take stock of your role and shape it for maximum benefit
• Decide what to do at each stage in the life-cycle of the team
• Discover whether you are a natural ‘nurturer’ or ‘challenger’ and learn how to do both in order to give great feedback and develop your people
• Decide what is appropriate for you to delegate and who you will delegate to
• Explore the different preferences people have for organising themselves and others and learn how this affects perceptions of trust and levels of anxiety
• Determine when instruction is useful and when it is counter productive
• Diagnose the development level of the person you are supervising
• Match the appropriate supervisory style to the person and the task to achieve results
  

FOLLOW UP PROGRAMME

We make sure that learning continues beyond the classroom

• E-prompts: behavioural reminders and coaching style questions to maximise learning
• Action cards: self-addressed cards with action reminders
• Online questionnaire: measure the impact of the programme

FEEDBACK

"I think all partners should do this course!" - Participant industry, Law.

"Very useful and enlightening" - Participant industry, Law

“It’s incredible that you can be a manager for years and then just half a day can make such a difference to the way you think about your job.” – Participant industry, Banking.

GUARANTEE

Our results and service quality are exemplary. We know because we listen to our clients. We offer a rock solid money back guarantee to prove it. We guarantee that:

• Workshop participant feedback will at least be consistently good about the facilitator and the workshop
• You will look back on your investment and be completely satisfied that we were the right choice of provider for you and your organisation